Privacy policy

Privacy Policy

Last updated: May 16, 2025

This Privacy Policy describes how Prestige Cookers (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.prestige-cookers.co.uk (the "Site") or otherwise communicate with us. This policy applies to all visitors, customers, and users of the Site.

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.

What We Collect and Why

In addition to Shopify’s data collection practices, we may collect personal details when you:

  • Place an order
  • Contact us about servicing or parts
  • Subscribe to marketing or support channels
  • Send in an appliance for repair or PCB diagnostics

We collect:

  • Name, address, email, and phone number
  • Order history, device type, and IP address
  • Any messages or attachments you send through our contact form or email

We use this information to:

  • Process and fulfill orders
  • Provide customer service and technical support
  • Offer servicing after warranty periods
  • Maintain internal records for safety and compliance
  • Send updates, service-related emails, or promotions (if opted in)

Parts & Repair Communication

If you contact us for appliance repairs, including PCB board work or commercial servicing, we may securely store the appliance type, fault details, and communication history to ensure accurate service and follow-up support.

Marketing & Communication Preferences

We will only send promotional emails if you opt in via the Site or during checkout. You can unsubscribe anytime. We may still send essential order updates or service reminders.

Third-Party Services & Payment

We use Shopify and third-party payment processors (such as PayPal, Klarna, or Stripe) to handle your orders securely. These services may collect and process payment information on our behalf and follow their own privacy policies.

Your Data Rights

You have the right to:

  • Access or request deletion of your personal data
  • Update contact information
  • Withdraw consent to marketing at any time
  • Request a copy of what data we store

To do so, email us at prestigecookers@gmail.com

We do not sell or misuse customer data. Any information shared with our trusted partners is for order fulfillment or legal compliance only.

Cookies & Tracking

We use cookies for:

  • Site performance
  • Analytics
  • Ad tracking (if enabled)

You can manage cookies in your browser settings or view Shopify’s full cookie policy here.

Security & Retention

We take your privacy seriously. All information is stored securely and only as long as necessary for legal, support, or service reasons. We do not retain card or sensitive payment details.

Children's Data

Our Site is not intended for use by children under 16. We do not knowingly collect or store personal data from anyone under this age.

International Users

By using our Site from outside the UK, you agree to the transfer and processing of your data in compliance with applicable laws. We rely on legal safeguards such as Standard Contractual Clauses for data transfers from the EU/EEA.

Contact Us

If you have any questions about this Privacy Policy or want to exercise your data rights, please contact us at:

📧 Email: info@prestige-cookers.co.uk
📍 Address: Unit 3, Planetrees Business Park, Pawson Street, Bradford, BD4 8BY, UK