Shipping policy
🚚 Shipping Policy
We aim to deliver all our appliances and parts safely, securely, and as quickly as possible. Please read the details below to understand how our delivery process works.
✅ Free Delivery – Mainland UK Only (Appliances)
We offer free standard delivery across Mainland UK on all large appliances.
If you are located in Northern Ireland, the Scottish Highlands, Islands, or outside the UK mainland, please contact us before placing your order so we can provide an accurate shipping quote and confirm availability.
🧰 Delivery Fee for Spare Parts – £4.50
For smaller items such as spare parts, components, or accessories, a flat delivery fee of £4.50 is applied at checkout.
We ship all parts via standard tracked courier to ensure safe and timely arrival.
📦 Delivery Process (Appliances)
All large appliances (e.g., cookers) are shipped on a secure pallet to protect the unit during transit.
- Delivery is made curbside only – the courier will not carry the item indoors.
- We strongly recommend having someone present at the time of delivery to assist with moving the appliance inside.
📝 What We Need From You
To schedule your delivery, please ensure you provide:
- A complete and confirmed delivery address
- Valid contact details (phone number and email)
We will not dispatch your item until delivery information is confirmed.
📅 Delivery Times
- In-stock appliances: dispatched within 1–3 working days
- Delivery time: usually within 5–10 working days, depending on location and courier availability
- You’ll receive tracking details or a delivery confirmation once your order is on its way